Job Description:
Roles / Responsibilities:
- Responsible for overseeing that all customers orders and piece parts are managed efficiently
- Responsible for all Order Entry and BOM configuration for their assigned customers and those they are asked to cover from time to time.
- Price Matrix maintenance.
- Responsible for ensuring all customer queries and issues are answered in a timely manner.
- To work closely with the Account Manager, Commercial Supervisor & Planning in relation to customer forecasts and new launches, concentrating on giving the Planning Department as much upfront information as possible.
- Responsible for the customer age debt, making sure that any invoice queries are dealt with immediately, so as not to impact any payments.
- Responsible for administering all credit and debit notes.
- Support generation and gathering of data for Customer Quarterly Business Meetings.
- Accurate and timely pricing and billing to Customers.
- Ensure that all additional costs incurred outside Standard Matrix Pricing are captured and re-charged.
- Active participation in the New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments are informed and any issues or concerns are dealt with before the order goes live.
- Communicating any issues with customer orders or deliveries to the Account Manager in a timely manner.
- Communicating any piece part or BOM issues with the Customer/Account Manager (depending on the account) in a timely manner, to ensure as little impact to the customers order as possible.
- Maintain procedural documentation for each customer.
- Involvement in Business Process Improvement Projects as required
Skills / Experience:
- Systems Knowledge SAP or similar
- High level of proficiency in IT packages
- PC Skills
- Understanding of the process requirements for management of BOMS, Orders, Piece Parts etc
- Experience working in a high tech manufacturing/supply chain services environment