Program Manager

Location: Dublin [Dublin]

Salary: €40000 - €50000 Per Annum

Ref: 22893692

Type: Contract

Role / Responsibilities: 

• The Program Manager will be the customers main point of contact on a day today basis within the company
• The Program Manager is responsible for working with the Service Delivery Manager, Commercial Manager, Commercial Supervisor & Account Coordinator to ensure all aspects of the account are managed effectively
• Customer quotations and feedback
• Price Matrix maintenance
• Responsible for ensuring all customer queries and issues are answered in a timely manner
• To develop and sustain a professional working relationship with all departments within the company
• To develop your customers business within the company, by frequently meeting with them and discussing their requirements while looking for new business opportunities
• Overseeing accurate and timely pricing and billing to Customers
• Responsibility to be Cost Effective, making sure that the customer is invoiced for all extra costs incurred with their orders, while looking at other opportunities to charge the customer, such as opening weekends, specifically to produce their orders
• Responsibility to Identify cost savings opportunities within the customers business that can be shared with the customer
• Fully responsible for carrying out NBIs - New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments within the company are informed and any issues or concerns are dealt with before the order goes live
• Communicating any issues with customers orders or deliveries to the customer in a timely manner to ensure as little impact to the customers business as possible
• Fully responsible for Customer Management Presentations, MBR, QBR, Customer Visits, Entertainment
• Internal and external reporting
• Maintain procedural documentation for each customer
• Treat all customer information in a confidential manner and comply with all Security & IT Policies in relation to the protection of company and customer information
• You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area

Skills / Experience:

• Project Management skills
• Systems knowledge SAP or equivalent
• Relevant experience in a an account management/interface role between clients & operations
• Experience working in a high tech environment

 The Package:

• Mobile phone                                  
• Paid Holidays
  Canteen                                              
• Parking
  VHI                                                        
• Educational assistance
  Bonus                               &nbs